Hello wonderful shoppers! 🌈 Have questions about our products or policies? Look no further than our FAQ page – your ultimate go-to for all things queries! Whether you're curious about sizing, shipping, or anything in between, we've got you covered with clear, concise answers. And hey, if a little retail therapy didn't quite hit the mark, our return information is here to make things right. We believe in happy customers, so our return process is as smooth as silk. For those meticulous about care details, we've put together a guide to keep your new treasures looking fabulous. Your satisfaction is our priority, and we want to make your shopping experience as seamless as possible. Dive into our FAQ page, explore return information, and master the art of care – because with us, it's not just shopping, it's an experience. Happy shopping, and remember, we're here to make your journey as delightful as your new purchases!
- For security reasons, Lila Nikole online purchases will require a signature upon delivery. In addition, purchases may not be shipped to P.O. boxes.
- In-stock items are dispatched within 2 days after receipt of payment, and will arrive in 7-10 business days depending on your method of shipment chosen. If you order items with different availability times, we will ship your items individually.
- We are not responsible for late packages due to delivery service. We can not guarantee their delivery methods.
- All orders that are requested to ship to a different address other than the billing address are subject to a delay in shipment. Buyer must provide proof of credit card ownership via image of identification card and credit card used for transaction. Without proof, orders will be cancelled with in 3 business days.
- Orders must be placed before 1 PM EST Monday through Friday to ship expedited mail. These items will ship as soon as the payment has cleared.
EASY RETURN PAGE
Just click here and follow the directions!
** Custom designs, costumes, Monday wear, carnival pieces and face masks are final sale. They cannot be exchanged or returned. Deposits made towards custom items are non refundable as well.
- Lila Nikole offers an exchange only policy, no refunds.
- All purchases made on SALE items, accessories, or items discounted at 40% or more, are FINAL SALE and cannot be returned or exchanged. Any sale items received at our facility will be automatically returned to the sender at the sender's expense.
- A Return Authorization Form is needed for every exchange. Please fill out form completely and enclose with the item(s) you are returning.
- Issues with order must be reported within 48 hours of acceptance. You must provide proof with images and describe the details or problem with the item you have received.
- Returns received at our facility within 14 days of the original shipment date are eligible for store credit or exchange only, less all shipping and handling charges.
- No returns are accepted past the14 days from customer shipment received. Any returns received after 14 days of the original shipment date will be refused or returned at the sender's expense, and no refund, exchange or store credit will be permitted.
- Return shipping fees are the responsibility of the customer.
- Please try on all swimwear carefully. Due to federal health regulations, all return items must be in the original condition with liner and tags on in order to be eligible for return.
- No returns will be accepted on items that are soiled, worn, damaged, laundered, or in any way different than the condition in which they were sent, no refund will be issued, and the product will be shipped back to you at your expense.
- The cost of any promotional shipping applied to your original order will be deducted from the exchange balance.
- Custom orders are final sale, but can be adjusted once with no additional charge. Shipping fees are covered by the customer.
- We reserve the right to refuse service to anyone, in our opinion, that is doing excessive returns or exchanges.
- INTERNATIONAL ORDERS: We are not liable for any duties, taxes, customs charges or other fees incurred with international shipping. If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges will apply. All international orders are final sale. No returns, exchanges or exceptions will be permitted.
STEPS TO EXCHANGE
- In order to make an exchange, follow the instructions on the Return Request Form at email@example.com. Include completed form in your package. Mail must be post marked with in 14 days of acceptance delivery. Due to availability, we will make every attempt to exchange your return for the exact item, color and size requested.
- As the return package remains your responsibility until it is delivered to us, we recommend that you insure your return shipment or use methods of transport providing full tracking and delivery confirmation. In the unfortunate event that your package is lost or tampered with, we will not be liable for any costs associated with its recovery, replacement of its contents or the value of its contents.
- Once we have the package in hand, it will take up to 7 business days to process. We will reship your exchange and email your new tracking number. Shipping is the responsibility of the customer. If you chose to take a credit, we will mail the credit form to you.
- We hold a no warranty policy. Once tags are removed the items can not be returned and we will not be responsible for any damage that may occur.
Lila Nikole LLC
Attention RMA Department
19591 NE 10 Avenue. Building 3, Bay E. Miami, FL 33179
“I just wanted to thank you so much for completing my request for the custom bikini so quickly, I received it on Friday. I am very happy with the results and it fits perfectly! I’ve never had a swimsuit fit so perfectly in my life! I love my new Lila Nikole! I’m a very satisfied customer :) ” -Kim Anderson
Our trained designers will help you to customize your swimsuit exactly the way you want. Custom orders generally take 5 to 10 business days. Carnival costumes take 5-7 weeks for completion. We will not copy other swimsuits, designs and reproduce under Lila Nikole Collection label. Please email us with any questions, cost inquires or ideas you may have. sales@LilaNikole.com
Please note custom orders are final sale, but can be adjusted once with no additional charge. Deposits made towards custom orders are non refundable. Cancellation of your order forfeits the design deposit. Shipping fees are covered by the customer, please refer to shipping details above.
- In the unlikely event you receive an item that is damaged or defective, we will make every attempt to replace it with the same or like item at no additional charge to you. Return or replacement for exact items cannot be guaranteed due to availability, but we will issue a credit towards another equal valued item.
- All defects or damages must be identified prior to use and issued a return authorization number within 48 hours of receiving the item and must be unworn, have tags, liners and original packaging.
- Due to the differences in internet service and computer screen resolutions, some items may appear slightly different in size, color and texture in reality and does not constitute imperfections or damage of the item.
Our swimwear is hand made to the highest standards of quality and if cared for properly, will extend quality and use. These products are similar to fine garments and therefore, require care to preserve their exquisite appearance. Please follow these swimwear care instructions.
- Swimwear must be hand wash in cold water with a mild soap.
- Squeeze and rinse thoroughly.
- Drip dry out of direct sunlight, never put in dryer.
- Avoid rough surfaces as it can snag your swimsuit.
- Spas and heated pool chemicals can bleach the color of fabric.
Glad you love the brand as much as we do!! Here are the details for stocking our products in your store.
- Low Minimums: 12 pieces (minimum of 3 per style, sold in pack)
- Easy Re-order: same low minimum
- Moderate Price Point: $75.00 to $150.00 (Suggested Retail Price)
- Easy Ordering: Quick online purchasing options.
- Online sharing: Once you are apart of the team we introduce your brand and store to our customers. Check out one of our social media accounts with 115,000 followers, instagram.com/lilanikole.
- All wholesale inquiries must fill out an application for approval.
- Upon approval, we will send over a full wholesale package which includes styles available, inventory counts and price points as well as log in details to our wholesale website.
- You can fill the form online lila-nikole.myshopify.com/pages/wholesale
- You can also request more details at wholesale@LilaNikole.com
Want to work with us? Do you have skills to join our team? We are always eager to meet new talent. Below are some details in regards to the positions we have available:
Our head designer is a graduate from an Art University. We know the importance of internships. We offer select opportunities to students who have the drive and will to learn the fashion industry. You can submit your resume and a letter of recommendation from two advisors to Kathia@lilanikole.com.
We are currently seeking staff to join our family. We are a close-knit team and are eager to have high energy, team oriented, creative, hard work, and professional driven people to our team. We are seeking the following positions:
- Sales Representatives
- Wholesale Buyers
- Design Team
- Showroom Staff
- Retail Location Staff
- Street and Promo Team
- Brand Ambassadors
Please email your resume and desired position to Kathia@lilanikole.com.
We LOVE new faces. If you are a model interested in working with us, please download the attached form. It has all of the details needed to submit. Its ok if you are new, send it in anyways! We are always seeking the next fresh face to represent the brand.
Fill out our application here:
PRESS & MEDIA INQUIRIES
Interested in using our garments for your upcoming editorial, event, or TV publication? Feel free to message us. We love working with new media outlets. You can submit your credentials and wish list to Press@LilaNikole.com. You will receive an immediate response with details. We do not loan garments for personal use or shoots.
Upon submitting a request, be sure to include the details:
- Event/ Appearance type
- Press Kit
Please contact Press@LilaNikole.com.
REGISTERING WITH LILA NIKOLE